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Reasons to Trust |
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10 Reasons To
Trust JC Heating & Cooling
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1 |
Real Humans answer the phone.
We know that it can be maddening to reach
an answering machine when your heating system isn't working on the
coldest day or your cooling system fails in the hottest day of the
year! We hire human beings to take your call — not machines. |
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2 |
Polite customer service
representatives. When you call some
companies, you sometimes get the feeling that they are doing you a
favor by listening to your problem. We are here to serve you, and we
will let you know that each time you give us your business. |
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3 |
Convenient scheduling.
We know that many households have two wage
earners so we accommodate your busy schedules with evening and
weekend hours. We also try to schedule visits at your convenience
and pinpoint the time of arrival as close as possible. If we are
going to be delayed, we will notify you by phone. |
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4 |
Equipment tune-ups offers.
"An ounce of prevention is worth a pound of
cure." This applies to your home's health as well as your own. We
offer preventive maintenance tune-ups to guard against catastrophe
breakdowns and keep your home's plumbing, heating & air conditioning
and electrical systems functioning at peak performance. |
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5 |
Price quotes ahead of time.
We will tell you the full price of the job
before the work begins. No more guessing games. No more “watching
the meter run.” You will be charged a modest diagnostic fee for
evaluating the problem… a worthwhile price to pay for the assurance
of knowing exactly what your job will cost. |
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6 |
Guaranteed performance.
We provide a 30 day guarantee for labor and any
product we supply for at least a year - sometimes much longer. If
anything breaks down within the guaranteed period, we will come back
to fix it at no extra charge. We'll also offer extended warranties
that cover products for additional periods ranging from one year to
a lifetime. |
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7 |
Your security in mind.
In today's world we pay close attention to our
customer's security interests. Our technicians are carefully
screened and wear clearly marked uniforms. Our technicians know to
park the company vehicle where it is readily visible to help you
easily identify who's at the door. |
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8 |
Respect of property.
We show respect to our customers and their property
by keeping our vehicles and equipment clean and enforcing rigid
personal appearance codes for all employees. They are supplied with
booties, drop cloths, entry carpets, vacuum cleaners and other items
needed to avoid leaving a mess after the job is done. Our
technicians are instructed to leave each job site as clean, if not
cleaner, than it was when they arrived! |
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9 |
Continuous education and
certification. We provide advanced
training to ensure that our technicians are up-to-date with the
latest environmental regulations and technological advances in
high-efficiency heating and cooling equipment, plumbing fixtures,
and more. You can be sure that our technicians are well trained and
experienced to serve you well. |
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10 |
Prompt and courteous handling of
complaints. No matter how good our company
strives to be, human errors still occur. We will work just as hard
at resolving our customer complaints as we do attracting their
business in the first place — even if it costs us money. We look to
recruit customers for a lifetime, not just a single job. |
Don't take OUR word
for it...
Here
are some comments from our satisfied customers |
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